Parking Queries
If you have any queries regarding parking charges, please email parkingqueries@moto-way.co.uk
Q: Why do I have to pay to park if I stay longer than 2 hours & what restrictions are there for HGVs?
A: All Motorway Service Operators offer free parking for 2 hours, but charge for parking after this period. This position has been the same for the last forty years on the motorway.
The reason for charging after two hours is that our main purpose is to provide rest and relaxation for long distance travellers. Because we are in convenient locations, many people like to park in our locations and then share cars for the rest of the day and if we do not make a charge after the 2 hour free period we simply wouldn’t have enough spaces for our permitted use.
The 2 hour parking policy in place at Moto is accompanied by many clear signs, which we have endeavored to make as visible and helpful as possible, at entrances and exits as well throughout each of the parking areas.
The parking controls in operation at some of our sites consist of digital camera automatic number plate recognition systems, also known as ANPR. At other sites we may have a patrolman.
It is not our intention to charge drivers who marginally exceed the parking restrictions. However, it is important that Moto is able to offer enough spaces to regular travellers and we cannot do this if our car parks are full of long term parking vehicles. If you receive a parking charge notice that you believe is unfair or unreasonable we have an appeal process and you should write to:
Appeals Section
PO Box 599
Borehamwood
WD6 4ZL
HGV Parking
Moto are obliged by our operating agreement with the Highways Agency to provide a certain number of spaces for HGV’s a certain number for coaches and a certain number for cars.
We have clearly marked dedicated parking areas which fulfil this agreement.
Parking outside of a designated space can obstruct the movement of other vehicles and also incorrect parking causes a potential danger to either other vehicles or pedestrians walking to/from the service buildings. It is not our policy to clamp vehicles that are correctly parked. We only clamp when vehicles park incorrectly or in non designated areas that cause a potential hazard to pedestrians or other vehicles or that prevent us from being able to provide the designated number of spaces for the different vehicle types.
Q: How can I pay for my parking?
A: You can pay in the main building in either the WH Smiths or the Free Flow Restaurant, by Mobile Phone or online via the instructions below
To pay for parking online, you will need the 4 digit location number that you will find on the parking signs in the car park. Alternatively you can find your location number via the following link: Location numbers
Q: Am I able to obtain a receipt if I am paying to park by telephone?
A: It's really simple to get a receipt – request it while you are on the phone paying for your parking or if you forget then - go to
Log in using mobile no. and last 4 digits of credit card as pin no. and get your receipt.
Q: Is it possible to pay in advance for parking.
A: Regrettably, it is not possible to pre-pay at present though we are looking into the feasibility and demand for this.
Q: what happens if I forget to pay for my parking?
A: so long as payment is received sometime during the day of your stay you will be fine
Q: Am I able to pay for a period in excess of 1 day.
A: This is possible.
Q: In the event that I breakdown on site, who should I inform?
A: Payment in full for parking as advertised will be required if the Free 2 Hour limited is exceeded. A full refund on the parking tariff can retrospectively be claimed by writing to CP Plus with both:
1. Till Receipt.
2. Documentary evidence from either the Recovery Company (AA/RAC/Green Flag etc) and/or the Repair Garage.
CP Plus Limited
10 Flask Walk
London
NW3 1HE
Alternatively, scanned copies of till receipt and documentary evidence can be emailed to info@cp-plus.co.uk
Q: What is the Policy for Blue Badge Holders?
A: There are no special concessions for Blue Badge holders, as a Blue Badge only relates to Council and Local Authority parking areas, not private land. If you are a Blue Badge holder and have received a Parking Charge Notice, we will of course consider any appeals put in writing, though would ask you also send a copy of your Blue Badge and any other information you feel may support your appeal, e.g. a receipt to prove expenditure at the location etc.
Q: Am I able to open an account for parking on the Moto network?
A: Yes. Please contact the company that we have appointed to manage our car parking, CP Plus Limited (info@cp-plus.co.uk) and they will provide you with the requisite details.
